FAQ

1. What is the role of the Body Corporate?

The Body Corporate is responsible for managing, maintaining, and controlling the common property of a sectional title scheme. It handles finances, rules, insurance, and upkeep.

2. What are levies, and how are they calculated?

Levies are monthly contributions from owners to cover maintenance, insurance, administration, and reserve funds. They are calculated based on the annual budget and each unit’s participation quota (PQ).

3. What does my levy payment cover?

Levies generally cover building insurance, common-area maintenance, security, cleaning, gardening, administration, and reserve fund contributions.

4. Who are the trustees, and what do they do?

Trustees are elected owners who oversee day-to-day management, financial decisions, rule enforcement, and the appointment of service providers.

5. What is the difference between the Body Corporate and the Managing Agent?

The Body Corporate (trustees + owners) makes decisions.
The Managing Agent carries out those decisions and handles administration, finances, and communication on behalf of the Body Corporate.

6. How are rules enforced in the complex?

Conduct and management rules, approved by owners, are enforced by the trustees. Warning letters or penalties may be issued for repeated non-compliance.

7. Can I renovate my unit?

Yes, but major changes (alterations affecting structure, plumbing, electrical, or appearance) require written trustee or Body Corporate approval.

8. What is common property?

Common property includes all shared areas such as gardens, corridors, roofing, parking areas, facilities, and exterior walls—maintained by the Body Corporate.

9. Does the Body Corporate insure my unit?

The building’s structure is insured by the Body Corporate. However, owners must insure personal belongings, interior upgrades, and household contents separately.

10. How do I report a maintenance issue?

Submit a request through the managing agent’s system or email, depending on your building’s process. Provide photos and details to speed up resolution.

11. Can tenants attend Body Corporate meetings?

Tenants may attend only if invited by the owner or trustees, but they cannot vote unless authorized in writing by the owner.

12. What happens if I don’t pay my levy?

Outstanding levies accumulate interest and may lead to legal action, collection fees, or restricted access to certain services.

13. How often is the AGM held?

An Annual General Meeting must be held once per year to approve budgets, elect trustees, and present financial statements.

14. Who approves the budget and levy increases?

Owners vote on the proposed budget and levy increases at the AGM. Trustees then implement and manage the approved budget.

15. Can I keep pets?

Pet policies differ by scheme. Many require trustee approval before keeping a pet, and some limit specific pets or sizes.

16. What is a Special Levy?

A Special Levy is a once-off charge for unexpected repairs or projects not included in the annual budget—approved by trustees or owners depending on the situation.

17. How do I lodge a complaint?

Complaints should be submitted in writing to the managing agent or trustees. Include dates, details, and any evidence to help resolve the issue.

18. What is the Reserve Fund for?

The Reserve Fund covers long-term maintenance and capital repairs (e.g., painting, roofing, paving) to ensure financial stability and prevent sudden high costs.

19. Can I rent out my unit?

Yes, rental is allowed in most schemes. Owners must ensure tenants follow Body Corporate rules and may need to submit lease details to the managing agent.

20. What is an SGM (Special General Meeting)?

An SGM is a meeting called outside the AGM to discuss specific urgent matters that require owner votes or decisions.